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silent-voice
Male,
18-29
Europe
Joined: 14 yrs, 10 mos ago
79 Posts
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14 yrs ago, 9 mos ago - Saturday 4/1/06 - 1:11:48 PM EST (GMT-5)
no, its becuase its part of their policy.
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NSFW
Female,
13-17
Southern US
Joined: 15 yrs ago
1,414 Posts
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14 yrs ago, 9 mos ago - Saturday 4/1/06 - 1:15:35 PM EST (GMT-5)
They'd want to know if something's wrong with the item.
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14 yrs ago, 9 mos ago - Wednesday 4/5/06 - 1:48:19 PM EST (GMT-5)
I worked in retail several years. As NSFW said, it's mainly to know whether the item is OK to be sold again or is defective and needs to be returned to the manufacturer for credit. Also feedback from people can be helpful in knowing what items or styles to stock.
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lilbaby14
Female,
13-17
Canada
Joined: 15 yrs, 8 mos ago
4,316 Posts
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14 yrs ago, 9 mos ago - Saturday 4/15/06 - 2:22:23 PM EST (GMT-5)
they've never asked me for a reason but if they do im sure its not because they have intentions on torturing you.
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14 yrs ago, 9 mos ago - Sunday 4/16/06 - 12:03:50 AM EST (GMT-5)
On 4/5/2006 1:48:20 PM HarryNJ wrote:
I worked in retail several years. As NSFW said, it's mainly to know whether the item is OK to be sold again or is defective and needs to be returned to the manufacturer for credit. Also feedback from people can be helpful in knowing what items or styles to stock. |
On 4/1/2006 1:15:36 PM NSFW wrote:
They'd want to know if something's wrong with the item. |
I am also in retail, and I agree. |
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TeganRed
Female,
18-29
Australia / NZ
Joined: 15 yrs, 3 mos ago
6,043 Posts
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14 yrs ago, 9 mos ago - Sunday 4/16/06 - 12:13:31 AM EST (GMT-5)
I've never been asked why I'm returning something.
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14 yrs ago, 8 mos ago - Tuesday 4/18/06 - 6:35:00 PM EST (GMT-5)
Ha, I sometimes get that feeling.
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14 yrs ago, 7 mos ago - Tuesday 6/13/06 - 8:35:25 PM EST (GMT-5)
Yes, I hate that crap  |
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14 yrs ago, 7 mos ago - Tuesday 6/13/06 - 8:36:39 PM EST (GMT-5)
I dought it.
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gmedra03
Male,
13-17
Western US
Joined: 15 yrs, 8 mos ago
1,457 Posts
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14 yrs ago, 3 mos ago - Tuesday 9/26/06 - 2:02:27 AM EST (GMT-5)
Yup, evil bastards
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excellance
Male,
18-29
Western US
Joined: 15 yrs, 7 mos ago
1,088 Posts
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14 yrs ago, 3 mos ago - Thursday 10/12/06 - 3:30:24 PM EST (GMT-5)
Since money is involved and returning the item will decrease their sales and thus their profits, they just wanna know if your reason is valid, I would do the same as a business man.
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14 yrs ago, 2 mos ago - Wednesday 10/18/06 - 9:14:45 AM EST (GMT-5)
I think they do it to find out if there was a problem with the item so they won't put it back on the shelf.
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14 yrs ago, 2 mos ago - Wednesday 10/18/06 - 3:39:18 PM EST (GMT-5)
No. But this makes me think of the jacket on Seinfeld that he tried to return for spite because he didn't like the salesman who sold it to him. So they told him he couldn't return it for spite and he said 'okay then, I just don't like it' and they were like 'sorry, you already said spite!'
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trashycashie
Female,
18-29
Western US
Joined: 15 yrs, 7 mos ago
2,211 Posts
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14 yrs ago, 1 mos ago - Wednesday 12/13/06 - 3:13:05 PM EST (GMT-5)
wal mart doesnt ask, you can even return things w/o a receipt and they dont ask
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sweetcaro09
Female,
18-29
Eastern US
Joined: 15 yrs, 4 mos ago
310 Posts
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13 yrs ago, 10 mos ago - Tuesday 3/13/07 - 2:04:42 AM EST (GMT-5)
i am also in retail and agree with everything said above. however, an additional reason is that sometimes you can stop the return if you know why. for example, you can convince the person of additional benefits of the product or show them how to use it differently. you can also show them new products to purchase based on what you learn about why they were not satisfied with the original product.
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angeleyesgr
Female,
18-29
Europe
Joined: 17 yrs, 1 mos ago
27,841 Posts
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13 yrs ago, 10 mos ago - Tuesday 3/13/07 - 5:14:21 AM EST (GMT-5)
No, you can just tell them it didn't fit properly so you had to return it or something along those lines and they'll leave you alone.
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CartoonGirl
Female,
13-17
Asia
Joined: 13 yrs, 10 mos ago
700 Posts
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13 yrs ago, 8 mos ago - Thursday 4/19/07 - 3:18:54 AM EST (GMT-5)
No, they should ask.
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crzy4seinfld
Female,
18-29
Australia / NZ
Joined: 15 yrs, 4 mos ago
3,562 Posts
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13 yrs ago, 5 mos ago - Friday 8/10/07 - 12:16:14 AM EST (GMT-5)
I know they probably have a valid reason for asking, but I still hate it when they do, so I usually lie.
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bdiddy307
Male,
18-29
Eastern US
Joined: 14 yrs, 11 mos ago
1,448 Posts
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13 yrs ago, 5 mos ago - Friday 8/10/07 - 12:17:12 AM EST (GMT-5)
Its annoying but I understand what they're doing and why there doing it.
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13 yrs ago, 5 mos ago - Friday 8/10/07 - 12:19:49 AM EST (GMT-5)
No, it's their policy.
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Becca123
Female,
18-29
Western US
Joined: 16 yrs, 7 mos ago
49,954 Posts
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13 yrs ago, 3 mos ago - Friday 9/28/07 - 6:07:37 PM EST (GMT-5)
I don't really think so. I mean, they need to know what's wrong with it in order to fix it.
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8sxe8
Female,
18-29
Eastern US
Joined: 15 yrs, 11 mos ago
2,905 Posts
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13 yrs ago, 2 mos ago - Thursday 11/8/07 - 8:10:43 PM EST (GMT-5)
no, b/c if it's defective or something, then they have to send it back for the company. and the company will want to know the reasons etc
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13 yrs ago, 2 mos ago - Thursday 11/8/07 - 8:25:02 PM EST (GMT-5)
I think they want to know the reason because it leads to them being able to fix a probem if its defective, but they also want to protect against fraud.
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13 yrs ago, 1 mos ago - Friday 11/16/07 - 3:43:57 PM EST (GMT-5)
Well, if you're returning it, there's obviously something wrong with it, even if it's just that you didn't like it or it wasn't quite what you thought it was. It's better than saying "No, no reason, I just wanted to give you extra work today."
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